on July 6, 2008
Upon arrival, we were told that our RESERVED room with oceanfront view had been given to someone else (a stay-over). I find this very upsetting considering that my husband and I were on our honeymoon and had made reservations 2 months in advance. Then the Front desk manager told us he would upgrade our room and it would not cost us anything. After checking in to our room, we went online to see if this was true. In fact, it was not true and we were now being overcharged to stay in a room with a lovely view of the parking lot on the first floor. It was quite disturbing to find out that the FRONT DESK MANAGER had lied to us and tried to make more money off of the situation. We then went back to the same MANAGER and let him know that we were dissatisfied with the arrangement. He kindly offered us a "discount" which turned out to be the cost of the room with the AAA discount we had already received for our reservation. What I find to be the most disturbing part was that I was supposed to be impressed with this discount (that really was the fair price of the room that he gave us in replacement for the room we were supposed to get in the first place). My husband and I felt that we were taken advantage of by the front desk manager and we will not be coming back ever again. I will also be letting everyone I talk to know about this completely dissatisfying experience.
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