On Rainy Day, Get Refund Fast!

Member Rating 1 out of 5 by synun on February 20, 2008

We were misled on a recent visit on a rainy day. The parking attendant told us he had no word on whether rides would be operating even though the park had just opened. The ticket counter claimed two rides were not operating that day. But after paying for parking and tickets we found that no roller coasters were running. Staff told us to wait until an hour after opening for coasters to start running. Later we were told no roller coasters run on rainy days. When we decided to ask for a refund it was 40 minutes past park opening. They asked for our tickets (to check the time of purchase) and made an "exception." This is why visitors were told to wait until an hour after opening for coasters to run. Refunds, presumably, are not allowed once park has been open an hour. We said it's false adversing to sell tickets when no coasters are operating. Their resonse: "tickets are for park entrance and not for rides!!!!!" We later had to fight for our parking fee refund (even though the park and parking lot are owned by same co.). We showed our ticket refund receipt to get our parking fee refunded. We saw some teens asking for refunds but only got a pass for future use. Another man in the parking lot was also unsuccessful in getting refund.
Knott's Berry Farm
8039 Beach Blvd
Buena Park, California, 90620
(714) 220-5200


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