on November 27, 2007
This hotel was a pleasant surprise. I had booked the room by telephone and knew very little about the property. I have stayed in Travelodge hotels in the past so had some idea of the standard I would get but I didn’t know exactly where it was and I wasn’t expecting to find such a complete room.The Travelodge Southbank turned out to be ideally positioned to experience all that the vibrant city of Melbourne had to offer. It was one short block from the Yarra River, in the center of Southbank and within easy walking distance to restaurants, cafes, great shopping, art galleries and the Crown Casino. Many of Melbourne’s big attractions such as the MCG, Melbourne Aquarium, Rod Laver Arena, Royal Botanic Gardens and Melbourne Exhibition Centre are just minutes away by foot or by taxi.The hotel has 275 air-conditioned guestrooms that come with a host of modern amenities. My room had a kitchenette with microwave oven and tea & coffee making facilities, luxury healthcare bed, non-allergenic pillow and merino wool blankets. As well there was cable TV, hairdryer, iron and ironing board, radio, refrigerator, and a telephone with voicemail. The room had a modem/data port connection and there were pay-per-view movies if you needed them.I was impressed by the size of the room after recently being in Hong Kong where you just get enough room to move. Here there was loads of space for bags and shopping purchases without loading up the lounge, the coffee table or the working table in the corner. The bathroom was light and airy with an excellent shower and good size mirror.The hotel has a buffet breakfast served in the warm and pleasant atmosphere of the breakfast lounge but I always ate outside or in my room. It was easy to prepare a room breakfast because the room had crockery, cutlery, glasses, the microwave and a full-size sink. Within a few hundred metres of the hotel were several restaurants serving breakfast so I was really spoilt for choice. That was one of the real pluses of the location. You could eat lunch or dinner at one of the city’s best restaurants then walk back to the hotel in a matter of minutes.My one complaint about the hotel was when I tried to book. It took three telephone calls before I actually spoke to reservations. The first two times I was put on hold and the line disconnected before I could speak to anyone. I saw this from the other side when I was checking in. The telephones were constantly ringing but the overworked staff had little chance to answer them. Perhaps management might consider some alternative arrangement. Customers would appreciate that.
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