on October 3, 2007
This is considered to be one of the central city’s grand hotels and parts of it certainly are. The entrance lobby is spectacular and the salon and bar are particularly nice. There are lots of chandeliers, elegant curtains, and eye catching floral displays throughout. The Avenida Palace Hotel lies in the heart of Lisbon's business and cultural zone. S. Jorge Castle, Avenida da Liberdade and Marques de Pombal are some of the area attractions surrounding the hotel. The hotel is 20 minutes from the Lisbon Airport and close to the main transport systems, such as Rossio train station and the Subway with a direct link to the Estoril and Cascais trains. It has the best location in town. We walked everywhere.The hotel has 82 guestrooms that are elegantly furnished and decorated in classic style and well appointed with modern amenities. The one we had was smaller than many modern hotels and the bed pillows were rather small and thin but it was adequate for our short stay. The bathroom was very cheerful and had good lighting. A very nice touch was the availability of piped music controlled by using a dial on the wall.Most of the accommodation units overlook the Historic Centre, the S. Jorge Castle hillside, Sta. Ana hillside and Marques de Pombal Roundabout. Our room had a great view and surprisingly there was little traffic noise.Guests can dine at the onsite restaurant, which we were told serves authentic regional and international cuisine in a pleasant atmosphere. We didn’t do this but we did chill out with a drink at the lovely hotel bar. We enjoyed a great breakfast with a wonderful view. The breakfast items are displayed in circular formation making everything easy to find. There was something for everyone (including champagne, should you desire) scrambled eggs, bacon, cold cuts, cheeses, cereals, bagels, crepes, juices, milk, coffee, tea, etc.We found the staff somewhat patchy in attitude and service. Some were very helpful while a few adopted a ‘holier than thou’ attitude when asked for something a little out of the ordinary. This was a disappointment and contrasted with other good hotels which we had stayed in recently. We enjoyed our stay here and the location is fabulous. We would return but hope that there has been some staff service training before we do.
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