I was booked at the Holiday Inn because my company was doing an early retirement workshop for a client in Bartlesville in this hotel's meeting space. However, I quickly found myself wishing I had insisted on staying at one of the nicer, newer properties up the street.
At the time I checked in, I was given a key that did not work. After two trips back to the front desk I finally had a key that worked, only to have it not work on the second day of my visit because the clerk from check-in had activated the key for only one night. This was not the only issue with the hotel. My room had an air conditioner/heater unit with a broken thermostat. During my five day February visit the temperature rarely got above 35 degrees outside. Because the heater would not cycle on and off properly, the room alternated between freezing cold (no heat) and blazing hot (heat that would not shut off) all night. Each time the room got too warm I would have to get up and adjust the thermostat so the heater would shut off. Within an hour or two the temperature would have dropped and I'd be back up turning the heat back on to eliminate the chill. This did not make for a comfortable rest. I requested another room only to find out that there were no other rooms on the first floor available, and the elevator had not worked in weeks. I was not in the mood to haul two suitcases and several smaller bags up the stairs so I just lived with the heat issue. Additionally, the beds were extremely uncomfortable, the restaurant had a very limited menu with almost nonexistant service and barely acceptable food, and the towels were thin and worn.
On the plus side, my room and bathroom were extremely clean.
If I were going back to Bartlesville, and price was not an issue, I would opt for the nicer, boutique-style Inn at Price Tower or Phillips Hotel. If looking for a national chain hotel or something more affordable, the Hampton Inn just up the street appeared to be newer and better maintained. No matter what, I would not stay in this Holiday Inn location because of the poor service and multiple unresolved maintenance issues. It was obvious that the hotel's staff and management were not overly concerned about resolving these problems.