THEhotel (at Mandalay Bay)

Member Rating 5 out of 5 by Fly_Girl on December 29, 2003

While the name sounds rather generic, THEhotel is anything but! This new tower, which opened December 17, 2003, has "trendy" written all over it. Think "W", as in W Hotels, and you'll begin to understand the inspiration for this property.

Each of 1120 rooms is a suite, and at 750 sq. ft., THEhotel bumps the Venetian from the top of the "largest standard rooms in Vegas" list.

The amenities in each suite can't be found anywhere else in Vegas. Every room has a wet bar, a fully-stocked honor bar refrigerator, and, the piece de resistance, a 42" plasma television with DVD player. The waterfall fixture Roman tubs are also a nice touch.

As for service, I have to cut THEhotel some slack since I checked in barely a week after it opened. The clerk kept the driver’s license she was handed, which became misplaced. Arriving early, my only option was to check into a vacant, but not yet cleaned room. I was told it would be three hours before housekeeping could service it. A gratuity to the right person solved that issue. However, it didn't solve the problem of the non-functional A/C.

Later that night, between the license and A/C issues, I spoke to Sandy, the operations director, who offered a complimentary room upgrade to a V Suite. She sent up a new key with the bellwoman, who helped with the move. After trying the wrong door, all was well. For a little while, anyway.

At about 1am, I heard a noise so loud, it sounded like a gunshot. It would repeat at random intervals. I looked out the window, and saw a very thick steel cable was loose and striking the building. Unusually high winds had ripped it free. (I later found out it was used by the window washers to support their platform.) I called the front desk. Spent 10 minutes on hold. Hung up. Called again. Waited another 10 or 15 minutes until someone answered. Apparently, many people in the tower had also called not knowing what was making this horrendously loud noise. The night manager, who offered another room change and reversed the charges for the night’s stay, notified engineers who actually cut the cable down before 2am.

The rest of my stay was wonderful. Kimberly in housekeeping was very efficient and thorough. She even taught me how to make those origami-like towel folds and made sure I had enough of those incredible Gilchrist & Soames private-label amenities. The sheets, towels, robes, and slippers provided were great. I ended up buying a robe ($130 for the deluxe version) at the gift store to take home.

I visited Las Vegas six months later, in July of 2004. Read Suite Vegas, Part Two for more up-to-date information on THEhotel!
THEhotel Tower Rooms and Suites at Mandalay Bay
3950 Las Vegas Blvd South
Las Vegas, Nevada, 89119
(702) 632-7777

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