on July 9, 2004
Pinch your nose closed, because THEhotel stinks...literally!
Upon getting out of the jaguar in the enclosed valet parking area, I was overcome by the vapors, so to speak. A tremendous stink made me check the car to see if the paint was peeling. Apparently, THEhotel was having some problems with sewer gas exhaust, which was really amplified by being trapped in the covered parking area.
Things didn't improve inside, either. The fumes were running through the entire building via the elevator shaft, so the lobby area reeked as well.
As if that wasn't bad enough, later on that night, the toilet in the powder room backed up and overflowed onto the floor. A call was placed to the front desk immediately. Maintenance did not arrive in the room for close to two hours. After the toilet was repaired, maintenance radioed housekeeping to inform them the suite needed cleaning. Housekeeping never arrived.
After several direct calls to housekeeping and several more hours, I called management. I was livid that the mess was not cleaned and that sewer gas stink had come up through the overflowed toilet and permeated the room. Management removed the room charge from the bill, provided a $60 food comp, and offered a larger, corner suite. (This was the same type suite I was upgraded to in my Vegas, Suite Vegas report.)
I do, however, still enjoy their shampoo and conditioner very much. On this visit I was glad to see large bottles for sale in the gift shop, although they are not available via the Mandalay website, which features only the Mandalay spa brands.
One downgrade I noticed is that their bed sheets are no longer Frette. The only Frette I noticed in the rooms was the robes.
THEhotel hasn't improved since my last visit. If anything, it appears service here has gotten worse! I was glad to leave and move to the Venetian.
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