Iberostar Paraiso is a huge resort between Cancun and Playa del Carmen. There are four hotels that call this home: Paraiso Del Mar, Paraiso Beach, Paraiso Lindo, and Paraiso Maya. Picture it as four columns of buildings spreading from the highway to the beach. The Del Mar and beach share facilities, with a pool between them, and the Lindo and Maya have theirs. Each of these hotels have about 400 rooms.
Since Lindo and Maya are more expensive, their guests can utilize all services at all hotels. Del Mar and beach guests have access only to their own. Although they can use the beach and pools at Maya and Lindo, they will not be served food or drinks.
Paraiso Maya has a vast lobby for a check-in that is quick and efficient, done while sitting at a receptionist’s desk. A map and brief introduction to the highlights of the resort and you're off to enjoy your vacation.
The lobby is surrounded by specialty restaurants, shops, an Internet room, an excursion desk, a small showroom, and a very large bar that is made into a replica of the Mayan Temple at Chitzen-Itza. There is glass everywhere overlooking landscaped gardens and fountains, all sorts of sculptures and art, luxurious restrooms with flower arrangements, marble, and subtle lighting throughout. Everything is spotless, and the staff is friendly, eager to please, and speak English in varying degrees of expertise.
Maya's seven three- story buildings follow along the right-hand side of the pool down to the beach. Lindo's buildings are on the left of the pools. Maya's rooms are spacious, well designed with designer-type furniture. All are junior suites with balconies. Marble bathrooms have twin sinks, a Jacuzzi tub, and a separate glass-enclosed shower. A stocked minibar, refilled daily; coffeemaker; and 24-hour room service all enhance your stay.
The beach and pools are fantastic, with five pools with waterfalls, a lazy river, bridges, a swim-up bar, and wave pool. The beach is about a third mile long, with soft sand; clear, warm water; and day-long planned activities.
Buffets and snack bars are the only venue for breakfast and lunch, but they have a very varied selection. Dinner offers buffets without reservations or á la carte menus via reservations made through the concierge in each individual building.
Evening activities are entertaining but not outstanding
Summertime is filled with families - the pools and beach alone can make everyone happy, but there is also a kid’s club pool with a slide and animals spurting a waterfall, Ping Pong, pool and beach volleyball, soccer, and ceramic painting. Kayaks and catamarans also attracted a good crowd.
This is a good, upscale choice for families, not luxury for the discriminating, but high-end for the mass market, mostly because of its size. Think of it as a large cruise ship catering to a couple thousand guests. There is a lot to do and it is quite nicely presented.