on June 27, 2004
I booked a "garden room" at Aspen Mountain Lodge for this one-night scouting trip. Here's a tip: Do NOT book online. The rate is the same and they charge you a $20.00 "processing fee". You can call the hotel's 800 number and book directly without paying the fee.
The "garden room" is on the bottom floor, actually a bit lower than ground level. Two high windows look out at the feet of people on the sidewalks. The room itself was extremely comfortable. It included a queen bed and a day bed with roll out trundle. Cable TV, a fridge, in-room coffee maker with Starbucks coffee and real mugs, a desk, high speed internet access available for a price. The bathroom was really great. Lush towels and very nice amenities made me very happy.
Being on the bottom floor, while cheaper, was not without its negatives. When the guests upstairs walked across their floor I could hear every step. And when somebody became amorous at 5:30 AM, I also heard every thump. That was a little disconcerting.
A "continental" breakfast is included from 6:30 to 9:30 and offers self-service fresh Belgian waffles, toast, bagels and cream cheese, English muffins, boiled eggs, cereal, fruit, coffee and tea.
A strange thing happened when I returned to the hotel at 10:00 pm. The parking lot was full and I had to park on the side street, where signs clearly mark that parking is "by permit only". When I told the hotel night attendant that I had to park there, she told me that I needed to purchase a permit for $1.00. After I forked over my $1.00, I had to walk back to my car and put the permit in the window. I was pretty annoyed at this. Having just paid $188 for one night at the hotel, I thought they could at least have paid for my parking permit!
The negative feelings from that left me resolving not to return. But when I checked out in the morning, I discovered that they had actually credited me the $1.00. It would have been so much simpler and more customer service oriented if that night clerk had been better trained!
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