DON’T USE THESE GUYS. We traveled with our 2-year-old son. We had set up for babysitting with my mother for one day so we could dive. We tried twice to make reservations with their representative, Brian, at our hotel. Both times he told us to just show up at the dock at 9:15am.
We showed up with all our gear and were told that there was no room on the boat and that we should have made reservations! We waited around for cancellations, and of course, no luck. We even talked to the guy who was too lazy to take our reservations. He told us that it wasn't a good day to dive anyway because it was windy! What a crock - too windy, yeah right; at 60 feet under, you can really feel the wind. He had all kinds of excuses why we shouldn't dive that day anyway. We were rather upset, but no one at SCUBA Cancun really cared, no apology, no trying to set us up for anything else. Basically, we're full, so you can go ahead and leave and we don't care about your plans. They were extremely unprofessional and rude.
This rep from our hotel should have been a sign, as he was extremely unprofessional, telling us about all the illegal lobster hunting he does on SCUBA, all the parties he goes to so he's always a "wreck" diver because he's always wrecked in the mornings, and about all the women he picks up and takes home at these parties! The reason he didn't take our reservations was because he was too busy on the beach talking to his future prey!
We went back to our hotel, and thank goodness for the staff there. They called SCUBA Cancun and basically made them take us. We rushed back over there with all our gear and the boat was waiting for us -- with all the divers who heard the entire exchange just an hour before. We were nervous about going back because we thought that we would be treated badly, but the owner, Thomas, came out to greet us and took care of getting us signed in and on the boat. In all fairness, Thomas was a good guy, but that was after Brian and the girl at the front had left a bad taste in our mouths. The Mexican divemasters and boat staff were great guys, helping every diver in and out of the water.
Boats are typical SCUBA boats - nothing special. There's freshwater, but no snacks. When asked how many divers per boat - their answer is eight divers per divemaster - cattle boats. Times are lax, air consumption is watched, depths are on the shallow side. Everyone stays with the divemaster, not much to see. Prices seem to be different depending on who quotes you. Our dives were $40USD pp for 2 tank am.