a traveler from Travelocity.com
on November 21, 2012
During our five night stay at the Aston Waikiki Sunset hotel, the service we experienced was extremely disappointing. We had several issues with the room, the service and the staff. We even had to wait over two hours for our room to be "finished" so that we could check in. The hotel and room were clean, but there was construction going on a week ahead of schedule. When we booked our room, we were not warned. We were also not warned when we checked in. Had we been informed we would not have stayed here. The noise from the construction was unbearable. It was so loud at times that we could not maintain a conversation. We were not in our room much, but when we were the noise was horrible. When I spoke with the front desk they were semi rude about the situation. The gentleman I spoke with asked me "what do you want me to do about it?" - Really?!?!? We also found a cockroach on our kitchen floor. When I called the desk about it, the gentleman said that they are common in Hawaii and there was nothing they could do. All of that on top of the fact that the walls are so thin, we could hear our "neighbor" cough and talk (normal volume, no yelling). The room was sub-standard for a three star hotel. there was no TV in the "master bedroom" but there was in the second room (2 bedroom suite). The "great location" is only a couple blocks from the beach, but there are on average 10 homeless people in that short distance. I do not mean to be judgmental, but they could do a better job of keeping these people away from the area. I was approached on multiple occasions being asked for money. I will never stay here again and I would recommend that people do not stay here. If you are looking for a cheap place to sleep (where you don't mind a horrible bed and lots of noise) then by all means. Other than that, I wouldn't stay here.
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