a traveler from Travelocity.com
on November 15, 2012
After being stuck in airport for 24 hours all we wanted to do was get check in and take a shower. After standing in in for what seemed like forever. We get check in, walked to our room and it had not been cleaned! Sheet were off, towels on the floor. At this point we had reached our breaking point. I called the front desk explained the situation. Tr lady in the phone was very nice and said she had a room the was on the same floor and close. I ran down to get the new keys( at the bell stand which is where I was told to go) and the bell lady was rude and said the lady who does that just left. She looked and me and is pointing at the lady who does do that and said there she goes on her brake. I was furious! Finally found where I could get my keys stood waiting for 10 more glorious minutes. Got keys went to the room. Well the fun doesn't stop there. In the new room the AC is not working. Had to wait in maintenance ( who was very nice), but we had to meet family and friends and this made us late. Unfortunately Excalibur is just not the place for me and would never stay there again.
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