a traveler from Travelocity.com
on October 18, 2012
We were pleasantly surprised as we have taken many, many European trips and expected a lot less. It was the most outstanding staff, from Damien the front door man, to the concierges John and David! The rooms were large, quiet and luxuriously furnished and the bed was oh so comfortable and ample. It was centrally located and close to the tube and across from Buckingham Palace. Every wish or whim was granted and John helped us plan our daily activities and Damien even checked on line for the open markets on Sunday. The dining room must not run on individual commissions because everyone checked on us and served us. So excellent that it gave us the greatest reason to return to this place next year! And yes, the rooms were very quiet! And I went handicapped and they have all kinds of services available for people who need a little bit of extra help!
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