a traveler from Travelocity.com
on September 10, 2012
I had an annoying experience when I checked out. The zipper on my suitcase broke and I needed help. I had about 2 hours before departure, but you never know what's going to happen at the airport. I decided to go to the concierge for assistance -- that's what they're there for, right? One guy came up with some tape, but watched me wrestle the bag to get the tape around it -- 40 lbs., like wrestling with a dead alligator. Two other guys -- in uniform-- just stood there and ignored me. I would expect even strangers to lend a helping hand. How about concierges and junior concierges? Apart from sweating like a WWE wrestler after my bout, I was really annoyed by the inattention. Gave the tape guy a fiver even though he didn't deserve that much. These people may be taught to say hello, have a nice day, blah, blah, blah, but they are not customer orientated. Like the hotel anyway.
©Travelocity.com LP 2000-2009