Member Rating 1 out of 5 by a traveler from Travelocity.com on August 6, 2012

This hotel is a dump Roaches, broken toilet, flies(inside the dinning room and on the outside terrace). Very poor customer service-waitstaff HORRIBLE (except Sheree). Front desk staff HORRIBLE (except Nicola and Ricky). The hotel made an error with my checkout date. My family and I, including my 10 week old baby were told to leave the room. My baby sat in the car in the heavy pouring rain while the hotel corrected the error in the checkout date. The breakfast is NASTY-burn bacon and pancakes. I stopped eating their NASTY food. They advertise free wi-fi this is inaccurate. There is a $12US or $1000 JA daily charge for wi-fi. I would NOT EVER recommend this hotel. DISGUSTING and BAD customer service.
Sunset on the Beach Resort
Norman Manley Blvd
Negril, Jamaica


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