Very nice staff

Member Rating 4 out of 5 by a traveler from on September 4, 2012

Nice hotel, but what they considered city view was not what the pictures showed. We ended up getting a room on the 3rd floor first, which was not ready to be occupied. The carpet was still being dried by a fan. That room did not have the "city view" we supposedly paid for. Since the carpet was wet we got relocated to the 8th floor and that room had a better veiw just because it was higher up but still not the city view the advertisement promised. The location is great and the staff friendly. Awesome concierge was able to get us a rental car in minutes.
Sheraton Old San Juan Hotel & Casino
100 Brumbaugh Street
San Juan, Puerto Rico, 00901
(787) 721-5100

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