Problem with a taxi reservation


Member Rating 4 out of 5 by a traveler from Travelocity.com on March 22, 2012

This is generally a good hotel, however, I wish it provided the Fort Lauderdale airport transportation. The hotel advertises complimentary transportation within a 3-mile radius, but since the airport is 11 miles away, they cannot take you there... Another problem I encountered here is lack of knowledge of the local taxi market by the front desk staff. I needed a taxi to go to the airport 3/17 at 11:45AM so the night before I approached the front desk and asked an agent if I should reserve a taxi in advance. She said "no, just let us know 15 minutes in advance 3/17 and we'd get a taxi for you". So at 11:30AM 3/17 I checked out and asked to call for a taxi. Instead of 11:45AM, the taxi came at 12:30PM so we had to rush to the airport and barely made our flight...
Il Lugano Hotel
3333 NE 32nd Ave
Fort Lauderdale, Florida, 33308
866-539-8117

http://www.igougo.com/tvly-review-r100805769-Problem_with_a_taxi_reservation.html

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