Items Stolen from room! Terrible customer service.

Member Rating 1 out of 5 by a traveler from on November 1, 2011

While staying at Palms Place Hotel this past week (10.19.2011-10.24.2011) we had items stolen from our room! We were shocked and disgusted to find clothing and food missing when we would return (on 2 separate occasions). The only other people that were in our room were housekeeping. I reported my things missing immediately. Hotel Security took a statement and will be contacting me after further investigation. (update: as of one week later, no contact from anyone at hotel) No one at all from this hotel seems shocked or confused that this happened when I reported it multiple times. Also the Televisions/remotes barely work. Rooms are nice and spacious. Had a spectacular Shower/Bath. Very soft beds. Large smoke detector that flashes green light through the sleeping room can be a bit irritating. I would NOT stay here again. My advice to others: if you are staying in this hotel, make sure you don't bring anything of value and have a lock on your bags.
Palms Place Hotel Spa
4381 W Flamingo Rd
Las Vegas, Nevada, 89104

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