a traveler from Travelocity.com
on July 23, 2012
We stayed here this past weekend (7/21) for our anniversary. We live in San Antonio and stay on the Riverwalk 3-4 times a year for a ?staycation.? This hotel was nice enough and our visit there was pleasant?until we tried to get our car from the valet. When we gave them our car number, we were told we were second in line. After waiting over 20 minutes we asked what was going on. They sent a guy to check on it and he never came back. Finally, I told them I would get it myself, expecting them to really rush to take care of the situation?Nope. They told me it was located in the deck across the street and to give my ticket to the lady there and she would give my keys. WOW. So that?s what I did. I don?t mind paying the $33/day for valet parking?but I do expect them to actually get my car. Because of this experience I will never visit this hotel again and certainly wouldn?t recommend it.
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