a traveler from Travelocity.com
on July 12, 2012
Perfectly located just a short walk to the Natural History museum, the V&A, Hyde Park and on the road to Harrods, this understated hotel is a winner. The service is excellent--from Breakfast (recommended buffet English breakfast), to the Concierge desk (very helpful), to the housekeeping (never saw them but miraculously the rooms were always clean and ready when we needed them). We traveled with 3 teens and the hotel was instantly accommodating by giving us adjacent rooms. We were there for seven days so we got a very in-depth experience of the hotel. The bar/lounge food is excellent, although we did not try the Asian restaurant on this trip. Next time. The concierge desk arranged for 10 of us (with no notice at noon on Sunday) to have full service at the bar/lounge area as we were meeting family that day. This hotel is quiet! Which in a city a busy as London just a few weeks before the Olympics (when we went) is a blessing. There is a nice garden in the back that is a great place to take a nice drink in the early evening. The only complaint, and I suppose there has to be one so they keep improving, is the wifi/internet. At 15£ a day it is pretty steep and it was working not very well or reliably. When told of this upon check out, they were careful to take notes about this experience (but alas didn't offer to deduct any of the charges). I will note that it seemed that they were in the process of some sort of upgrade the day we were leaving so hopefully this singular blemish will no longer be an issue.
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