a traveler from Travelocity.com
on July 11, 2012
We had the WORST experience ever in a hotel last night in this property. First, at 12:30am my daughter woke up screaming. She said something had ran across her face. We turned on all the lights, stripped her bed and found 2 roaches. We killed one and threw it in the trash but the larger one got away. She's not overwhelmingly afraid of insects but still took us 2+ hours to get back to a restless sleep knowing another roach got away. In retrospect we should have checked out right then and there... So sorry we didn't. Next, when I went to the bathroom in the middle of the night, the vent fan cycled on and off then a large pile of vent dust dropped down on me. I was disgusted and took a shower immediately. To keep the same thing from happening again, I took down and washed the vent in the sink so it couldn't do the same thing later to my wife or daughter. Last, we were already irritated from the other events, but to frost the cake - at about 8:50am housekeeping knocked on our door to clean the room. That woke everyone from a dead sleep. When we inquired as to why we were being disturbed so early, the housekeeper said they start at 8am and it can happen at any time after that if you don't hang the DO NOT DISTURB tag. That did it!! We've stayed a lot of places but NEVER been disturbed by housekeeping before 9:45 on an 11am checkout. Wouldn't recommend this hotel to anyone....
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