a traveler from Travelocity.com
on June 6, 2012
Upon first arriving at this hotel, it appeared to be very nice. The lobby was immaculate and very attractive. But upon entering our room, we found that it was nice, but not very big. We were supposed to have two queen side beds, but did not appear to be queen size beds. The room itself was lukewarm and after calling the front desk, we were met by a very nice gentleman from maintenance. He admitted that the room cooling system was deficient and made arrangements to move to another room. This second room was a little better, but never got cold like we wanted it to. We had to have a fan placed in the middle of the room in order to help with the air. The room itself appeared to be small and my wife immediately complained that there were not enough outlets for her and our daughter's needs. e.g. hairdryers, flat irons, etc.... She also complained that there were not enough mirrors. The entire room contained one mirror in the bathroom and another one just outside the bathroom, but this second mirror had no outlet so we had to hook everything up from the outlet in the bathroom. Not good when you have three females in one room. We also found that the view from the second room we were moved to had an ugly view from our window. Upon looking out, all we could see was old rooftops and dirty alleys. We were also awakened by trash trucks in the alley picking trash up in the mornings. Not good. Oh, and we were never told that we had to pay for parking ahead of time. $27.00 a day aside from the room fee. That added up after a four night stay. The staff was very friendly and professional. But for the money that it cost us to stay, it was NOT worth it. We will NOT be staying there again. We expected alot nicer rooms and we were very disappointed. Not a good stay!
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