Expected more from a "luxury" hotel.

Member Rating 3 out of 5 by a traveler from Travelocity.com on May 25, 2012

Stay 4/14-4/18. 5th floor main building. Let me start off by saying that this hotel is a beautiful landmark, it's a SF must see. It's location is great being centrally located within walking distance to China Town, North Beach, the square, and best of all the famous SF Trolley stops are right in front of the Hotel. Also, it houses the Tonga room. Unfortunately, we were soon a bit dissapponted, as upon our arrival we were never greeted or helped with our bags. We read on their website that their concierge was the best in SF hotels for tourist guidance but when we asked for some help, the person behind the counter didn't seem as forthcoming with information. Check in was fast and easy but we entered our room, we noticed that one of the walls had a dark mark and when we looked up at the ceiling we noticed the paint and drywall peiling. Needless to say the room was in need of some major TLC. We didn't let that discourage us, after all we were staying at a landmark hotel! However, the next morning we woke up at 6 am to loud noises such as, banging of trash cans, slamming of doors, and to top it off a vacuum. We let that morning slide but it continued for the rest of the week!! I guess it's a no sleeping in policy at the Fairmont past 6 am. The cleaning crew will make sure of that. If you are used to or like waking up to loud noises every morning, than this is the place for you. With that said, I would only return to the Tonga room for drinks but not to the Fairmont for a stay. I would try the Mark across the street instead.
The Fairmont San Francisco
950 Mason Street
San Francisco, California, 94108
(415) 772-5000


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