a traveler from Travelocity.com
on May 22, 2012
We arrived early and they provided me with a two bedroom villa instead of the one bedroom requested in order to allow us early check in. We got into our room in building 5 which is a bit older and were disappointed, because it appeared old and beat up, the toilet kept running and the sliding door would not lock. I called the front office and asked for a newer room and was provided one in building 24 w/o argument. We got to the new room and it had not been cleaned. The family there before us left it looking like Joplin MO a year ago. It was disgusting. The front desk sent the cleaning crew up and they had it spotless within an hour to an hour and a half. They were very friendly and sanitized anything I asked them to. From that point on, we had no problems. The pool was outstanding. It was warm and relaxing and we enjoyed the long hours. It is about a ten minute drive from Universal, five from Sea World and maybe five from Disney. Nice location.
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