a traveler from Travelocity.com
on May 22, 2012
This is not a 4 star hotel. The air conditioner in the room was broken (we asked for it to be fixed and they sent someone up who couldn't fix it), so we resorted to opening the window which made the room even nosier. You could hear urban noise even when the window was shut. The room wasn't clean, there was dust on the floor in the corner and the bathroom had hair in it. The staff except for the breakfast staff weren't very nice, and tried to get us to take their shuttle to the airport which cost more than a taxi, when I had asked for a taxi. Their information made it sound like airport shuttle service was free (it wasn't). It was a disappointing end to our vacation in Italy. The "mini-bar" was free which included 2 waters, a pepsi and a small bag of chips - the fridge wasn't even cold. I don't recommend anyone stay here, we tried to switch hotels but the others nearby were sold out - wish we would have known ahead of time - this hotel really needs to be downgraded from a 4 star hotel.
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