POOR Managements and their Conducts are the BIGGEST DOWN FALL of this once a 4Star Hotel!

Member Rating 1 out of 5 by a traveler from Travelocity.com on January 20, 2012

? VERY dirty and stained carpets, they NEVER vacuumed during my 23days of staying!!! ? expensive internet FEE ($10+ per 24hrs) with slow and unstable transmitting speeds and connections ? dirty windows, no views of Bund because its being blocked by other tall buildings ? night time front desk Staff were very unprofessional; No uniform, only wearing casual street clothing with only name tag ? breakfast were not included! $10+, food?s not good. ? internet's not included! ? Lobby lighted up only on 6:30am while other times off! ? beware of taxi overcharged for airport service; should be NO MORE than RMB180 from hotel to Shanghai Pu Dong International Airport(PVG)! ? no medicine were available for purchase over the front desk; bring your own medicine for headaches ? 10 out of 10 of my phone calls were disrupted and disconnected after few minutes!!! ? lack of Securities; beware of Hustlers in the Lobby! ? swimming pool were CLOSED while we were there; "under construction" so they said... ? roof top restaurant view of the Bund were CLOSED; "under construction" so they said... ? main front Entry/Lobby were CLOSED; only side small Entry opened which felt like a 2 Star cheap motel ? gym opened at 11:00am... who work-outed at 11am?! ? Staff were not proficient in English language at all ? only on our last night there, were we told of the FREE WiFi usage at the Lobby! POOR Managements and their Conducts are the BIGGEST DOWN FALL of this once a 4Star Hotel!
Hengsheng Peninsula International Hotel
205 Wusong Road
Shanghai, China


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