a traveler from Travelocity.com
on January 7, 2012
If you are traveling with kids, this is definitely NOT the place to stay! There pools hours are from 5-10PM ONLY! When we were able to swim in the pool, it was so run down that it really wasn't even worth it. They were going to give us free YMCA passes for the week, but then took them back, which is bad customer service 101. The breakfast was the worst I have ever had; the food was bad, there was never a place to sit, and there was only one person working the area. There often wasn't any coffee in the lobby ready. The only saving grace was the spacious rooms and awesome housekeeping. Springhill Suites are our favorite hotels, but I would never stay at this one again.
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