a traveler from Travelocity.com
on January 5, 2012
We stayed at the Hyatt for a birthday/New Years weekend, and although the hotel was fully booked they went above and beyond to make sure everything was perfect. When we arrived we were told there were no more rooms w/Riverwalk views, we were disappointed buy after some checking the clerk was able to find us the perfect room...with a view! The entire staff was friendly, showing an interest in our stay. Although we are positive they are trained to be friendly every staff member made us feel right at home. Thank you Hyatt Riverwalk for helping us ring in 2012!
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