a traveler from Travelocity.com
on November 21, 2011
We were kept awake for hours by a drunken brawl outside of our room. Despite three calls to the front desk where they promised security would be sent up immediately, security never appeared. There was yelling, scuffling, a guy assaulting a woman, people pounding on our door, and finally one guy sitting outside our door in his underwear, chanting. The front desk gave us free parking and free coffee, but said they couldn't compensate us for the room because it was a pre-paid room. It's probably not a bad property if nothing goes wrong, but in a hotel that size, the security should be able to handle a problem like that, the front desk people should not lie and say that security will be there (when they won't), and the supervisors should be better trained to deal with irate (and sleep deprived guests). Will never stay here again.
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