a traveler from Travelocity.com
on November 12, 2011
We have stayed at the Esmerelda many times and have always enjoyed our stays. Staff is usually plentiful and very service oriented. Had a couple of issues this time that I have not run into in the past. They are small issues but I will mention them anyway. Valet service was slower and less attentive than in the past. A valet was having a personal conversation on the phone for minutes and made me wait until I asked him for assistance. The pool bar closed before dark, and it hadn't in the past-actually one of the reasons we go to the Esmerelda is the pool(s )and pool bar. Lastly, the hotel had issues with having enough towels by the pool. I had to go into the exercise room to get pool towels as instructed by staff .
©Travelocity.com LP 2000-2009