Have always enjoyed my stay(s) at the Esmerelda


Member Rating 5 out of 5 by a traveler from Travelocity.com on November 12, 2011

We have stayed at the Esmerelda many times and have always enjoyed our stays. Staff is usually plentiful and very service oriented. Had a couple of issues this time that I have not run into in the past. They are small issues but I will mention them anyway. Valet service was slower and less attentive than in the past. A valet was having a personal conversation on the phone for minutes and made me wait until I asked him for assistance. The pool bar closed before dark, and it hadn't in the past-actually one of the reasons we go to the Esmerelda is the pool(s )and pool bar. Lastly, the hotel had issues with having enough towels by the pool. I had to go into the exercise room to get pool towels as instructed by staff .
Renaissance Esmeralda Resort and Spa
44-400 INDIAN WELLS LANE
Indian Wells, California, 92210
760-773-4444

http://www.igougo.com/tvly-review-r100766665-Have_always_enjoyed_my_stay(s)_at_the_Esmerelda.html

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