The hotel was wonderful but the staff and casino were lacking

Member Rating 3 out of 5 by a traveler from on November 6, 2011

We were really excited to pull up to the Palms after seeing it on so many TV shows and looking through the suites on line. We waited 15 minutes before a bellman came to help us with our bags as valets and bellman wandered around and passed by us. At check-in, although we had registered for a suite we found out that the name was misleading and that a Superior King Suite is really only a regular room with a king sized bed. However, the upgrade to a Jr. Suite was nominal and we were very pleased with the room for the price. Our room had two balconies, but we were not allowed to open them even though it was a gorgeous 80 degrees. Apparently they have had all the balconies locked for the past few years because someone decided to through bottles some time ago. However the views were stunning and the floor to ceiling windows made it bearable even if we couldn't open the doors. Every meal that we had in the hotel that was not from Simon's was a disappointment. The breakfast at the cafe was simply terrible. Simon's one of their in house restaurants however had amazing food, but it was incredibly high priced. The Sunday Brunch he brunch spread was wonderful, but I suggest you skip dinner on Saturday to take full advantage of it and plan to stay for a while. I was incredibly disappointed with the front desk staff. We had to extend our stay for an evening because of a lost id and even though we called down to tell them, after we stepped out for a quick breakfast we came back to a locked room and then a very unfriendly and unsympathetic woman at the check in counter who made it as painful as possible to stay the additional night. Now, regarding the casino, I would only recommend going there early on a weekend, since they close more than half the tables on weekdays. Either way it is very hard to find room at any of tables. We waited for over three hours to get into the poker room and finally gave up on trying and went to another casino. Overall it was a pleasant stay, but my recommendation would be to get a room and only sleep here. Go elsewhere to gamble, eat and play.
Palms Casino Resort
4321 W Flamingo Rd
Las Vegas, Nevada, 89103
(702) 942-7777

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