a traveler from Travelocity.com
on September 28, 2011
I really didn't know what to expect when I pre-booked this hotel. When I got there, the rooms were amazing! They say that this hotel is a 5 star hotel but I tell you it?s better than that! For the value of a room you will be pampered whether you get the smallest room to the Presidential suite, they will take care of you! The staff was extremely helpful and always available 24hours to help. I got my laundry done at 12am, they had a full bar with beers from all over the world and any kind of liquor too, they had 2 restaurants, the room had a safe deposit box, internet in your room, cable, central air, an iron, alarm clock that you can use your iPod with, water, coffee, the view from my room was amazing, they had many different stores in the hotel and different services, the location was a good one too, indoor parking for guests with a daily small fee, they had a Jazz band every night that I was there, housekeeping did an amazing job cleaning my room, room service was prompt, and the food presentation not only looked like I had my own personal chef cooking for me, but the food also tasted amazing and was fresh, the taxi service was amazing at the front, the hotel even gave me the best exchange rate for my US dollar by far! They did have a Spa Treatment center and other amenities, I just didn't get a chance to try them, but I would bet that they are just as amazing as everything else that I tried at the hotel. I am going to stay there again the next time that I travel back to Guadalajara, Mexico and am going to recommend it to all of my friends! The treatment that I received and the experience I had was first class!
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