a traveler from Travelocity.com
on August 9, 2008
Awful service, security is a joke. 1st tried to give me the wrong room of another guest with same last name at 3:15pm. Then told they would call when our unit was ready, No one even checked just made us get back in line & start over at 4pm. grumpy person on check in. Then we discovered at 10:10pm that the murphy bed had no linens in the unit and had a very difficult time reaching the emergency number to get the bedding needed. Asked for non feather pillows at front desk at 9:45 pm. Was told very grumpily "See what we can do". At 10:05 Front desk no longer staffed and got a recording. Staff left without even looking for our non feather pillows. Had to call emergency line for that too. Didn't get bedding until 11:30 pm. Our last night the unit above opened the sliding glass door all night long. It is very loud in 244 bld J. Was opened every 5 or 10 minutes most the night. Keeping us awake. We didn't call the front desk since we knew it wasn't staffed after 10 pm. At 9 am the same insomonic in the unit above us treated my family of 8 to fumes of marijuana coming in our unit from the balcony.It was a cool , wet morning so we had our door open. We were very upset. We called the front desk & notified them.. The marijuana fumes were then covered up by cigar smoke. Stillwaters is a nonsmoking resort. The manager on duty only had his "security" drive around. There are not any streets close enough to drive & see what is going on in J bldg balcony. Nothing further done. Very distressing! Family resort?
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