a traveler from Travelocity.com
on June 23, 2008
Overall I had a great time on vacation with my family; however, I would never recommend this resort to anyone other than Mexican heritage and/or spanish speaking people...as they are the only ones who get true service....drinks brought to them around the pool, etc. Americans don't...you have to get up and get your own drink; and, beware...the bars close earlier for you!!!!! The food wasn't bad, but be prepared to eat the same thing all week for a limited amount of time.....and get bad service even if you tip good. Certain things are not available to you (like soda for breakfast) that is unless you are Mexican. And....be prepared to pay for broken things that you did not break.....while on vacation a pool sign had gotten broken...right away it was my cousins fought even though he had been in bed during the supposed time of the incident (that is all 4 different times given). Everyone that was with him tried to explain what had happened...but they didn't want to hear it. 4 different guards gave 4 different stories as to what happened...all ridiculous and impossible in nature...but still we were made to pay or go to jail! And after....all the staff and guards sat around us callling us gringos and pointing and laughing in my cousin's face. They said that we would be sorry for writing a bad review. At that time we had found out that 4 other americans had had stuff stolen from their room and had incidences such as us. Bottom line....DON'T TRUST ANY OF THE WORKERS. O and beware of the cock roaches and maides just walking in your room even when the do not disturb sign is out. PS one cock roach was placed under my door by a security guard....!!!
©Travelocity.com LP 2000-2009