a traveler from Travelocity.com
on June 10, 2008
I have never been so rudely treated in any hotel, ever! First be prepared to carry your own luggage (upstairs and across gardens). This hotel has no help with luggage and they seem put out by the suggestion. Second, don't plan on eating. Yes they have a restaurant but they seem proud that they can't get you in for a quick bite. The brochure they give at check in says they serve breakfast, they don't! No there is no bar food or room service and the hotel is in the middle of nowhere. The receptionist actually told a guest that the closest restaurant was a McDonald's. They make no effort to make any suggestions or be helpful. The tone of every staff member we encountered was rude and dismissive. The rooms are cheaply furnished which look good in pictures but are awful in person. There is also a big difference in the rooms in the main house and those in the other cottages. The gardens are beautiful, however you are in Victoria so you can't walk a block without finding a beautiful garden. There are many more beautiful options with a staff the cares if you enjoy your stay.
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