a traveler from Travelocity.com
on November 12, 2010
The hotel location was perfect for our shopping trip. It is close to Ikea, Woodfield and strip malls, as well as restaurants. The hotel was clean and, for the three of us, we liked the room with two double beds and a pull out sofa bed. We did have an unusual experience. The fire alarm went off at 12:15 in the morning. The hotel guests cleared out in an orderly manner, but there only seemed to be one hotel employee there. The fire department came and found it was a problem with the hotels' system rather than a real fire. What I found frustrating was there was no apology or much of an explanation. It was very cold outside and there were families with children in bare feet and thin nightgowns, and no offer to compensate in any way. Because if this, I would probably stay at one of the other nearby hotels next time.
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