a traveler from Travelocity.com
on July 18, 2008
The front desk messed up our check-in and our reservations were incorrect. The front desk clerk was indifferent and even lied to us when she told us she had canceled our other reservation at the Marriott (I'm glad I double checked). The front desk manager said he would make it right and didn't. The general manager of the hotel never even responded. The restaurant and housekeeping people were excellent, but the extremely poor and incompetent front desk would keep me from returning here. My friend felt the same way.
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