a traveler from Travelocity.com
on May 30, 2007
Room was not ready until after 4:00. Rooms neet refresh of paint and carpet, shower need remodel. Staff needs total retraining. Beds are comfortable and pool is clean and warm. Restaurant closes way too early. The lobby bar closed although 100 customers showed up! I even took pictures it was surreal. The management there must want to go out of business. My realitives in Sonoma believe that is the case. I would never stay there again due to the poor staff training and lack of interest in the customer.
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