a traveler from Travelocity.com
on June 10, 2007
I requested non-smoking room but when I entered the room it smelled smoky and there were a number of ashtrays within it. I called the front desk and they said that it was a non-smoking room but a previous guest smoked in it. There was no offer to move me to a "real" non-smoking room. Once someone smokes in a room it is no longer a "non-smoking room". When I checked out the next day, I told the clerk the same story and there was no offer to discount or remedy the situation...only "I'm sorry".
©Travelocity.com LP 2000-2009