a traveler from Travelocity.com
on June 21, 2010
It is perhaps fitting that in Venice, the city of masquerades, this budget hotel chain gets away with pretending to be a luxurious establishment. If you are accustomed to finer things in life, definitely don't waste your money and time here. This place combines the worst of American business practices-- cost-cutting-- with the worst of Italian characteristics--haphazard service. Whereas, in similarly priced hotels in Roma--The Eden Hotel, and the Villa la Massa, in Tuscany-- we were welcomed with a note from the manager and a lovely fruit basket, here there wasn't even a note. On our first night, no turn down service was offered. When we called to ask someone to close the shutters against the flood light, illuminating the hotel's marquee, they sent a man with extra towels. If it weren't so annoying, it would be laughable. This is the type of establishment which neglects to include jam with its bread basket, then pretends that jam isn't customarily included. The mini bar, unlike at other fine hotels in Italy, was half stocked and didn't include wine. Upon, inquiring, we were told that it was against Westin's policy to include wine--perplexing, and probably economically motivated. We asked for a massage therapist, explaining that I have a medical condition. We were sent an aesthetician, who at least God bless her, explained this to us before she did more damage. The concierge, then informed us that medical massages can only be obtained in hospitals. It would have been nice if he would've let us know before wasting the woman's and our times. The extremely expensive food in the restaurant also leaves much to be desired. All in all, a horrible hotel. The one person who seemed to be earning her pay was the woman at the reception desk, ABC. Don't ruin your Venetian vacation by staying at this inferior hotel.
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