a traveler from Travelocity.com
on April 16, 2010
Expectations can have a big impact on your perception of a location. After reading the fabulous reviews, my expectations soared. Although many didn't specify, the glowing reviews generally reference the Mansion portion of the hotel. The problem is we had expectations based on the Masion reviews, but stayed in the value priced external rooms. The problem is the rooms are significantly smaller and decorations nothing special. Definitely a significant drop from the mansion rooms. I couldn't help but feel disappointment. The rooms are likely worth the price I paid, but I was expecting more. The shower / toilet area was so small, the door could not be shut while sitting on the toilet. I would have probably felt better if I had just stumbled across this hotel without having read the reviews in advance. The staff was wonderful as expected. I immediatly requested an upgrade, but none were available. They offered to open the veranda and give me and my wife a glass of wine to enjoy, so they did what they could to make it right. However we decided to spend most of the evening in town, and reading in the beautiful common area. We spent minimal time in our room. As I said, the staff couldn't have been nicer, and the common areas are beautiful. The rooms are clean, the beds very comforable, but they are small with average decor. My recommendation is to get a mansion room if available. If you choose to stay in one of the basic rooms, dial down the expectations. You will likely not be disappointed with most aspects of your stay.
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