Extended Stay America

Member Rating 3 out of 5 by a traveler from Travelocity.com on August 1, 2007

When I arrived I was told we had two rooms because no room with two beds was available. I requested a non smoking room and was given a room on the 'smoking' floor because no other rooms were available. When we went to the rooms (which were not adjoining) we discovered one of the rooms had two beds in it after all. The Staff were NOT familiar with the rooms available. Also the keys did not work for the doors so we had to go back to the desk for assistance. Though polite and helpful the staff was not of the highest quality nor were they knowlegeable of the area when directions were requested. They did have a list of restaurants and shopping with directions printed for the guests at requests. Upon returning home I had to launder all my clothes (worn or not) due to the extremely strong smell of tobbaco. I would like to give the company another try but I am reticent.
Extended Stay America Jacksonville-Riverwalk
1413 Prudential Drive
Jacksonville, Florida, 32207


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