a traveler from Travelocity.com
on July 30, 2009
What can I say? When you stay at the Ritz Carlton, you expect the best in service and that is exactly what we got. Our rooms were upgraded to ocean view when we asked that our rooms be near each other. The meals were delicious and well prepared. When we asked for substitutions, they were done without a problem. The spa was wonderful! The staff all over the hotel was exceptional.They were friendly and personable. They even remembered your name. The hotel is located on the beach and there is a walk over so you don't have to dodge the cars in crossing the street. The jucuzzis were wonderful. The steam room is still being built. Didn't miss it. The Concierge was most helpful, friendly and a great assistance when I need to get my boarding pass, pay for luggage online and he even facililtated us renting a car and giving us written directions to the different places we wanted to go. I enjoyed my stay and for a hotel that is just opening up (old St. Regis) it really has the Ritz way down pact. I highly recommend it and I will definitely be back.
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