a traveler from Travelocity.com
on May 30, 2007
We were in Ottawa for a sporting event. Weeks ago, I requested (long-distance phone call) an extra cot for the room. When we arrived, they were out of cots. Their parking garage was completely full, requiring us to park in an unprotected lot blocks away. We also requested *one* extra blanket. They were out. Also requested an extended check-out time. Guess what? Couldn't do it. When we checked out, we got not so much as a "thank you" for our patronage. We'll think very long and hard before we return to this hotel.
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