a traveler from Travelocity.com
on January 26, 2007
We found the whatever/whenever policy to be a great marketing tool only. We had reserved one of the nicest rooms in the hotel for the benefit of having a hot tub with our room. When we got there, there was no hot tub. Beyond this little mishap, which did get fixed, the room was nice until the couple staying in the room next to us checked into the hotel. We could here everything: TV, conversation. With all the nice hotels in New Orleans we will not go back to the W.
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