Smoking more important then guest

Member Rating 2 out of 5 by a traveler from on July 7, 2010

Very Noise hotel. The hotel knows it has these problems they put earplugs in the guest rooms. The restaurant at hotel has recently changed. The service was less then desirable. The Server dropped off food and said she would be back with coffee. Thing I know she is outside in front the of the restaurant with a member of the kitchen staff smoking. While I the paying customer was without my coffee refill. When she came back into the restaurant she did not even acknowledge that she forget about guest in the dinning her tip reflected her service. The elevators broke down every day during my stay. Only one has access to the exercise floor, the other one is extremely small. There is no way to go upstairs expect by elevator. Cannot use stairs to up because they keep them locked down and the lead directly out to street. The room it self appears was okay, you tell the fixtures and bed lining has recently been update.
Best Western Carlton Plaza Hotel
Victoria, British Columbia, V8W1M6

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