a traveler from Travelocity.com
on February 6, 2010
We stayed at this location a while back, arriving late at night. I stumbled to go to the bathroom in the middle of the night and bumped into a heavy metal panel that covered the A/C unit. It was loose and came off, landing on my foot and injurig my toe. I reported it in the mornig and we headed off to ski - however, my toe was excruciating painful in the ski boot and we had to abort our plans. In the afternoon, the panel still was not repaired. I called again and talked about my lost day. "Loss Prveneion" came up and took my report. The tech who eventually came by, fxed the panel and showed me the toggle bolt that had been too loose. I followed up with Loss Prevention without results, evetually calling the Manager. I expected that the Marriott brand would mean that they would attempt to make up for our lost vacation, comp rooms, lift tickets and something to make up for the fact that defective hotel equipment had INJURED me After weeks of calling, I got an offer of - drum roll - $150 in compensation !!!!!! This was the most pathetic effort at compensation, to the point of being insulting. My father took serirously ill around that time and that diverted my attention, oltherwise I would have gone after these characters with a personal injury LAWSUIT ... I still regret that I did not, but at the time my life just got crazy and I had to make choices. Apologies for the long narrative, but these jokers were unbeleivable in their disregard for me as a guest. They are hiding behind the Marriott brand - I have lolst my respect for it.
©Travelocity.com LP 2000-2009