a traveler from Travelocity.com
on September 1, 2008
Upon arriving to the hotel we were greeted by a very friendly staff, they were kind and effecient, but did not seem to have much knowledge of the surrounding area and bars in Ottawa/Hull. (approx 11PM). We immediately took the elevator up to our room, only to find out the room we had booked (King bed, with queen pullout) was not what we had received. Upon calling the front desk they claim there was no room fo this type, and they were not willing to allow us to change to a room with 2 beds due to full occupancy. The room was very clean, the air conditioning in our room didn't work, but the rest of the room was satisfactory. We pay a hefty price for this hotel, but that could be because of the last minute booking. Also while we were here, we were informed the mini-golf, whirlpool, etc.. were all under construction, would have been nice to have been notified of this as well. Overall, the price is pretty high, but the quality is there, and the staff are friendly. We didn't get what we booked, but over all the stay was satisfactory, however I would not stay there again. oh ya, they claim nothing is wrong, but the pool is super COLD!
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