a traveler from Travelocity.com
on September 3, 2007
I have come to expect a level of excellence from Marriott and I must say that I was disappointed. The bright spot here was the staff. The front desk/concierge was very nice and helpful. The room service got our order wrong but they made it right eventually. They did, however, tell me that what I ordered was not on the menu so they substituted another item. Upon checking, the original item was indeed on the menu. The bellman was of most service, giving us insider tips on travel, restaurants and things to do while in DesMoines. I was very disappointed with the room. We were placed in a king room very close to the elevator. The room was small, with no real place to eat our room service breakfast. The bathroom was exceptionally small with very little space for toiletries on the sink. The shower was an open shower with no tub. There was no space in the shower to place shampoo, etc. The possibility of staying here again would be slim.
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