a traveler from Travelocity.com
on July 22, 2012
The only thing that saves this rating from a 1 star is the staff who are adept at apologizing and trying to "make things right". When I reserved the room my reservation said "king bed, courtyard, balcony, sauna". The room I was given was on the first floor overlooking a street and another motel with a queen sized bed. I never did find the fabled sauna. When I complained I was moved (for another $15) to a "suite". This means the couch, bathroom and kitchenette are on the lower floor and the bedroom is in an open loft over the rest.During my stay I heard 2 other guests complaining about similar inflated promises. One guest stayed in the "bed and breakfast" section and was surprised to learn that means you eat at the motel restaurant in my building as part of your room.The breakfast was mediocre.
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